Resident Services

Nutrition Services

The Nutrition Services Department provides both food and clinical nutrition service for our residents.

Resident meals are prepared daily, on site, by our culinary experts in our main kitchen. Food is transported just prior to meal service to one of our six resident home area serveries. Meals are served in a dining room setting offering two choices. A large print daily menu and weekly menu is posted just outside the dining room to help residents make their meal selection in advance of the meal.

The menu is a three week menu cycle with seasonal variations. Menus are planned in accordance to the Eating Well with Canada’s Food Guide for Healthy Eating, the Long Term Care Homes Act and resident’s food preferences. Our residents are provided breakfast, lunch and dinner. In addition, beverages and snacks are offered between meals and at bedtime. Variety is added to the menus by incorporating resident choice menus and special theme menus to celebrate holidays or special occasions.

To meet individual dietary needs, we offer regular, modified texture consistencies and therapeutic diets. Our Registered Dietitian is available to provide individual nutrition counseling and assist with any specialized nutritional needs. Each resident is assessed by the Registered Dietitian on admission to the Home.

We encourage residents and families to provide feedback on concerns as they occur by contacting the Nutrition Services Manager/RD at 519-756-2920 ext. 4235 or the Nutrition Services Supervisor at 519-756-2920 ext.4238.

Environmental Services

Housekeeping

Our housekeeping staff is responsible for maintaining a safe and pleasant environment. Resident rooms are cleaned frequently by our staff. Maintaining a tidy and uncluttered room also requires the assistance of the resident and his/her family.

Laundry

Daily Laundering of clothing is included in the monthly room rate.

• Light mending is available from a volunteer working occasionally in the craft room for those families who cannot do their own mending.
• Ironing or dry cleaning is not included in the facilities Laundry Service
• Please ensure that clothing is washable and will tolerate the heat of the dryer
• All clothing and personal comforters/blankets/afghans/pillows will be labeled by the home at the time of admission and upon bringing new items into the home.
• There is a domestic washer and dryer in the facility and laundry can be done by residents or laundry may be taken home to be cleaned if desired.

All bed linen, wash cloths and towels are provided. Bedding is changed on a regular schedule and as necessary.

Contracted Services

• Foot Care
• Dental Care
• Optometry Visual Service
• Auditory Service
• Hairdressing ( Monday, Tuesday and Thursday 9-3pm. ) 
• Oxygen Therapy

Additional Services

Recreation

Recreational activity programs are offered on all resident home areas.
Programs are offered Monday through Sunday, days, evenings and weekends.
A variety of programs are offered:

• Social (pub night, coffee time and outings)
• Therapeutic (horticulture and music, Montessori)
• Intellectual (trivia, news discussions)
• Physical (exercise, shuffleboard, bowling, outdoor walks)

Calendars for all resident home areas are posted the 1st of each month as well as the Happenings at Home Newsletter.

Pastoral Care

When required, our staff provides palliative care visits, spiritual programs, and emotional support for all residents and families.

Each Sunday morning a non-denominational worship service is held in the Chapel at 9:30 a.m. These services offer familiar hymns and a short message to best accommodate the needs of the Residents. A multi-faith program provides spiritual and religious care in the home. Regular weekly and monthly church services of various denominations are held in the chapel. The Home is partnered with many community ministers for residents wishing to remain connected with their faith outside the home.

Community clergy will be contacted at the request of the resident or family member to facilitate ongoing support from their community place of worship.

Physiotherapy Services

Our on site physiotherapy team consists of a full time Registered Physiotherapist and a part – time Physiotherapy Assistant.

Physiotherapy services are provided on a referral basis. Once a referral is received an assessment will be completed and an appropriate treatment plan for the resident will be developed.

Trust Accounts

A Resident trust account may be set up upon admission. Deposits and withdrawals may be made during our regular business hours. This account can also be used to purchase services from outside agencies for hairdressing, foot care, recreation trips, etc. To open a trust account please make an appointment with the business office.

Skylight Café

 The café sells snacks and beverages. The hours are Monday to Friday from 9:00 a.m. to 3:30 p.m. and Saturday from 12:00 a.m. to 2:30 p.m. Bring your loved one to this sunny café located inside our front entrance. Our residents receive complimentary coffee and tea. These hours may vary as the café is staffed by volunteers.